Your questions, answered.
Helpful information for finding and managing your rental.
How do I save a property?+
Register as a tenant, log in, and use the heart button on a property card. Saved listings are stored in your account.
Why can’t I access my rental yet?+
An owner or explicitly authorized manager must establish your tenancy. Tenants cannot attach themselves to arbitrary units.
Does DigiRent collect rent?+
No. Payment methods are labels for manually recorded transactions. DigiRent does not transfer funds. Proofs stay pending until reviewed.
What counts toward my paid balance?+
Only verified payments count. Partial verified payments reduce the outstanding balance. Pending or rejected submissions do not.
How are private files handled?+
Lease documents, payment proofs, and maintenance photos are stored in private storage and served through permission checks.
How does property verification work?+
An administrator must record the evidence reviewed before the property receives a verification badge. Listing approval alone does not mean verified.
How are viewing times handled?+
All viewing times use Asia/Manila. Requests are pending until confirmed. Overlapping appointments for the same listing are blocked within an hour.